Pricing
Who, What, Why, When, Where, How, How Much?
Pricing - Call out or Drop Off?
We offer a home or office visit and also offer a drop off service to our workshop in Mullum, Obviously, we have to charge a bit extra to cover running costs & travel time if we come to you.
While most people still seem to prefer a home visit, dropping your PC or Laptop off to us keeps the cost down, especially on lengthy jobs like a hard drive test (which takes
several hours).
Call Out
Call out fee within Byron Shire is $100 and includes up to 1/2 hour of on-site time. Outside Byron Shire but still within our catchment area is an additional $10 (so $110). After the initial 1/2 hr, labour is charged at our usual hourly rates ($110 per hour in 15 minute blocks). If it turns out the job is more complex & we have to take it away to do the repair, we drop it back to you & no, we don't charge a 2nd call out to bring it back & plug everything back in.
Drop Off
You are welcome to drop your PC off at our workshop in Mullumbimby (Between 9.00 am & 5.00 pm, Monday to Friday). Obviously there is no call out fee - labour is charged at $110 per hour in 15 minute blocks (with a 1/2 hour minimum). Sometimes (& only sometimes) it's necessary to do thorough hardware testing to identify the root cause of a complex problem ... if you drop your PC off we can keep the cost way down because we're not tied up while the tests run. For example I prefer to run a memory test for 12 hours to be sure there is no problem (but we only charge 1/2 an hour for actually doing it).
Tuition
Tuition is priced at the same rate as PC repair work (above), although 1/2 an hour is usually plenty for most people (& while not set in stone I'd recommend an hour as an
absolute maximum).
I must say again working on your own PC with the exact same setup makes a big difference when you're learning something new. If money is a bit tight there's no problem
you bringing your laptop (or even your desktop tower) to our workshop & having your pre-booked lessons here.